How does an HMS improve customer satisfaction

One example of how the integrated system works is:

Below mentioned is a 20 step process of what a patient journey looks like with BeWell Digital’s fully Integrated HMS:

1. A patient wants to visit a doctor for a first-level checkup, the appointment scheduling can be made using the system. The appropriate time slot will be allotted to the patient to avoid queuing or waiting. 
2. The software helps you manage time slots and avoid crowding on your hospital premise by using a queuing system.
3. The patient’s basic information like name, phone number, emergency contact, etc can be recorded before meeting the doctor. 
4. The doctor diagnoses the patient and records all medical-related information and treatment plans on the system. The doctor then prescribes tests that are directly sent to the lab.
5. The tests are performed at the lab as per the doctor’s prescription and the reports are made available for the doctor to view. 
6. The doctor or lab physician can share these reports with the patient or another consulting doctor using the system.
7. In case of emergencies that require radiology diagnoses, The integrated RIS system allows the radiologist can access the CT, XRay, or MRI from anywhere on any device including their mobile phone, and share reports with the doctor or patients directly.
8. The doctor prescribes medicines that are directly intended to the pharmacy. The doctor can also take a look at the stocks available for each drug in the pharmacy. 
9. The pharmacist supplies these medicines as per the prescription. 
10. If the same patient has to be converted to an in-patient to perform a surgery, the room and bed allocation can also be made using the software. 
11. All the supplies and drugs needed for the surgery can be arranged using the stocks option available on the pharmacy and supplies. It allows doctors to check for stocks and order new ones if it is not available. 
12. The OT management like scheduling, drugs management, resources, etc can be done using the system.
13. All the charges, bills, etc. are consolidated and billed at one commonplace to have better control over finances.
14. The reports, discharge summary, no due certificate, consolidated bills, etc are automatically generated at the click of a button. 
15. If the patient wants to claim insurance, it can be done directly using the software.
16. The patient information and treatment details are made available to the doctors to access at any point as per government regulations. 
17. The MLC case files are stored for 7 years on the cloud to comply with Indian Government regulations. 
18. The hospital administration can have access to all the touchpoints during the customer journey.
19. Analytics of patient volumes, billing, finances like creditors, debtors reports, etc. can be viewed by the management at any point for any specified time period. 
20. If the same patient revisits the hospital, all the information recorded is available on the cloud and can be accessed in no time.